I just got a phone call from HRS (about my Medicaid). I can't begin to tell you how unusual this is and how surprised I was. The government has gone to automated service to the point that contacting an actual human to ask questions about your case is virtually impossible, so to get a phone call from someone at HRS was nothing short of a miracle. I expected the news to be that my benefits were denied (you can't expect good news from the government calling you!).
The lady on the other end of the phone said she was tracking my bills and wanted to make sure I knew that I can now have Walgreens fill the prescription for Copaxone because my bill had come across her desk and she jumped right on it.
She'd read the note I wrote basically begging whoever was in charge to track it a.s.a.p. because I'd already missed a week's worth of doses. When she asked how long I have had MS, I knew this was taking a more personal interest. What government worker even cares that you have an incurable disease at all much less wants to know how long you have suffered? When I said "Eight years." she replied, "I've had it for 14."
We commiserated like long lost buddies who both new the secret handshake. She had been on Avonex for several years so I picked her brain about side effects (without any good news I might add) and she picked mine about Fingolimod.
She ended up giving me her fax number and telling me from now on anything that needs to be tracked could be sent straight to her. Sometimes MS can do you favors like that.... not often, but I'll take what I can get.